Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ym@sewcutebabies.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ym@sewcutebabies.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ym@sewcutebabies.com.
1. Proceso de Solicitud de Reembolso
Los clientes pueden solicitar un reembolso dentro de [30] días a partir de la fecha de compra original. Las solicitudes deben realizarse a través de ym@sewcutebabies.com
2. Condiciones de Reembolso
- El producto debe estar en su estado original y no debe haber sido utilizado o dañado.
- El cliente debe proporcionar el comprobante de compra original (factura, recibo, etc.).
3. Proceso de Evaluación
Una vez recibida la solicitud de reembolso, nuestro equipo de departamento de reembolsos revisará la solicitud y determinará si cumple con las condiciones establecidas.
4. Tiempo de Procesamiento
El tiempo de procesamiento de las solicitudes de reembolso es de aproximadamente 15 días hábiles a partir de la recepción de la solicitud y verificación de la elegibilidad.
5. Forma de Reembolso
Los reembolsos se realizarán a través del mismo método de pago utilizado en la compra original, a menos que se acuerde lo contrario con el cliente.
6. Excepciones.
NOTA IMPORTANTE: ningun producto personalizado con nombre, color o diseno especifico no tiene cambio.
7. Contacto
Para cualquier consulta relacionada con reembolsos, por favor contacta a nuestro equipo de soporte a través de ym@sewcutebabies.com